Click the “Join Now!” link located on the upper right hand side of the screen to create a new account with our service. Your email address will be your user name. Enter the password of your choice.

Creating an account allows you to upload images into albums and gives you exclusive access to those images and albums.

*If the store uploads images for you from film or from a kiosk and you do not yet have an account, you will have 20 days to accept the terms and conditions in order to keep the images online.

You can upload an unlimited number of images for editing, printing, and sharing. The images will be stored in your account as long as you have logged in within a six month period to let us know you are still using your online photo account. Should you forget to log in, you will receive an email stating your images are in danger of being deleted.

Our basic service is free. You can upload an unlimited number of photos for editing, sharing, printing, and gift creation. The only charge is for products you order.

If you have forgotten your password, click on the “I forgot my password” link located on the "Log In" page. If you do not receive the email within about 10 minutes, we recommend checking your Junk and Spam folders as it occasionally gets filtered by these automatic applications.

If you are receiving an "Invalid Password" error message, please click the “I forgot my password” link to have your password emailed to you.

If you type in the password and it clears the "Password" text field and returns you to the "Username" text field, please do the following:

1. Click on the "Tools" menu in Internet Explorer

2. Choose "Internet Options" from the list

3. Under the "Privacy" tab click the "Sites" button

4. Enter "www.lifepics.com" in the text field and click "Allow"

5. Now please click "OK" to get back to the site

6. Log out of your account, using the "Logout" link on the right

7. Close all browser windows to allow the change to take effect

8. Open a new browser window and log back into your account

If you are receiving an "Invalid Password" error message, please click the “I forgot my password” link to have your password emailed to you.

If you type in the password and it clears the "Password" text field and returns you to the "Username" text field, please do the following:

1. Click on the "Tools" menu in Internet Explorer

2. Choose "Internet Options" from the list

3. Under the "Privacy" tab click the "Sites" button

4. Enter "www.lifepics.com" in the text field and click "Allow"

5. Now please click "OK" to get back to the site

6. Log out of your account, using the "Logout" link on the right

7. Close all browser windows to allow the change to take effect

8. Open a new browser window and log back into your account

You can update your email address, change your password, or edit your home address at any time.

1. Click on the "My Account" link located on the right hand side of the screen under the "Welcome" sign

2. Click the "Update Your On-Line Account" option

3. On this page you can update your email address, change your password, edit your home address, or choose to add or remove yourself from the Digi Pixel emails

Yes! Digi Pixels regularly sends out emails with tips on how to take better photos. You can view the archive by clicking on the "Photo Tips" link in the upper right hand corner of the site.

If you have an account with us, you can choose to receive emails, including new Photo Tips from Digi. To make sure you are signed up to receive these emails, please do the following:

1. Click on the "My Account" link located on the right hand side of the screen under the "Welcome" sign

2. Click the "Update Your On-Line Account" option

3. On this page make sure the check box to receive emails is marked

You can choose to download a specific image from your online account back onto your computer. At this time, you can only download the images one at a time.

1. Click on the “My Photos” link located on the right hand side of the screen above the "My Cart" text

2. Select the album where the image is saved

3. Locate the image and double click on it. The image will enlarge to a pop up overlaying the "My Photos" page

4. At the top you will see a "Download: Small | Large" option. The "Small" option will download a small version of your image and is good for emailing purposes. The "Large" option will download your image at the original resolution
   
   Please Note: You may want to consider installing LifeSync on your computer. LifeSync is our software that automatically uploads all your photos from your computer to your online account every night. It is available in two versions: free and premium. The premium version also allows you to restore all your photos from your online account back to your computer with one click. Learn more about LifeSync.

We provide a basic photo editor that allows you to crop or rotate your images as well as apply special effects like black & white or sepia. To get to our "Edit Tools":

1. Click on the "My Photos" link located on the right hand side of the page above the "My Cart" text

2. Select the album where the image is saved

3. Locate the image and double click on it. The image will enlarge to a pop up overlaying the "My Photos" page

4. Click on the "Edit Tools" button in the upper right hand corner of the image screen

5. Edit your photo accordingly - use the tabs on the left hand side to find various editing tools.

When you are done editing, you can save a copy of the edited image in your album (recommended) or save over the original image (this erases the original image). The new edited image can then be ordered like a regular print.

We offer a Photo Books, which are like a digital scrapbook you create, edit, and arrange online.

Photo Books allow you to choose the images you want to use and create a scrapbook or portfolio of your digital pictures.

You can customize the page size, cover color, image layout, and background to create a unique book. Pass your book around to show off your creative skills or give it as a gift to friends and family.

Please visit the blue "Build Photo Book" tab to learn more or start your own book.

Images are organized in to albums (aka folders), just like on your computer or in your scrapbook. By default, the album name is the date the images were uploaded. But you have full freedom to change the name, either during the upload process, or in "My Photos" once they are already in your account.

To learn how to change the name of the album as you are uploading, please see our FAQ "How do I change the name of the album I am uploading to?"

For additional information, about the albums, please visit the "My Photos" section and click on "The web folder view has a slightly new look. Learn more."

We offer several template items other than cards, calendars, and photo books. To explore additional templates, please click on the yellow "Create Cards & Calendars" tab and choose the category that interests you. You can also click the orange "Gifts" tab to browse through various photo gifts we offer.

Share your pictures with friends and family around the world with a simple email or embed them in your favorite social networking, blog, and auction sites. We also offer Spark, a multimedia presentation feature. For information on Spark, click here.

To share via email:

1. Click the green "Share & Organize" tab

2. Click "Share Now!" then the "Email" button

3. Choose the album you wish to share. At this time, you can only share one album per share email

4. You can choose to share the whole album by choosing "Yes" or only selected pictures by choosing "No"

5. Type in the recipient e-mail addresses or select them from your address book by clicking on the book icon. Be sure to separate each email address with a semi colon (;)

6. After you have entered the e-mail addresses, you can include a personal greeting to be read by the recipients

7. Each person will receive an automated e-mail containing your greeting and a link to your album. Once they click on the link, they will be able to view your pictures and order prints from them
   
   Please Note: If you have purchased less than $10 total from the site, you can only share with 20 unique email addresses in a given 24 hour period. The reason for this is to prevent spammers from using our share feature to send spam over the Web. If you have purchased more than $10 total (cumulative), you can share with an unlimited amount of email addresses.

To share by posting:

1. Click the green "Share & Organize" tab

2. Click "Share Now!" then the "Post Photos" button

3. Choose the album you wish to share

4. You can choose to share the whole album by choosing "Yes" or only selected pictures by choosing "No"

5. Choose the size you want the images displayed at; small, medium, or large

6. To the right of the images will be the HTML code to enter in the photo area of your favorite social networking site. Please Note: For Facebook, copy the HTML code and paste into the "Notes" section in your Facebook account (paste the HTML directly into the Note body, and the photo(s) will show up as a new note on your wall).

7. Visitors to your page can then click on the images to view the shared album and order prints from it

Personalized calendars with your own pictures, and all the dates you want or need to remember.

Our calendar engine allows you to use a single image or multiple images for each month on a multipage calendar, then add special anniversaries, birthdays, or events and activities.

You can also create a single calendar with all the months for the year for quick reference.

To start your own calendar, please visit the yellow "Create Cards & Calendars" tab, choose the "Calendars" category, and click on either the "Multi-Page Calendar" or "Single Page Calendar"

Our newest feature, Spark, allows you to create a multimedia presentation that cascades your images down one main image. Set the presentation to music, add icons, or link to video.

1. Click on the green "Share & Organize" tab
2. Click "Share Now!" then the "Spark" button
3. Once your Spark is complete click the "Share Now" button
4. Choose which Spark to share
5. Enter the email addresses of the people you wish to share with

Yes. Red Eye Removal is available using our Edit Tools.

For additional information on our Edit Tools, please visit the FAQ "Can I edit my images using your service?"

To create a holiday or greeting card, follow these steps:

1. Upload your photo(s) you want to use on the card by pressing "Add Photos" and following the upload instructions.

2. Once the photos are uploaded, click the yellow "Card and Calendars" tab.

3. Click "Cards." Then, click "Start a Card" to build a new card (or, click "Continue a Card" to continue working on a saved card).

4. Choose between one of the Card types: folding or slimline. Most traditional holiday cards are slimline. Then, choose the orientation: portrait (horizontal) or landscape (vertical). Press "Next Step."

5. Choose one of the card categories (Holiday, Christmas, Hanukkah, New Year, etc.) and browse the cards in that category until you find the card you want. Select it and press "Next Step."

6. Your albums will load on the bottom. Select the album, then drag the picture(s) from the bottom onto the appropriate box in the card template.

7. Click in the "Text" tab to enter and edit text. Click on any text box on the card template to edit it using the "Text" tab. When you are finished, press the "Preview" button.

8. Press "Add to Cart" to place your order, or press "Customize" to further customize your card. Pressing "Customize" will allow you to add more photos, clip art, borders, additional text boxes, change the background, and more. When you are finished customizing your card, press "Preview." Press "Add to Cart" when you are ready to place your order.

We accept the following file types:

• .jpg
• .tiff
• .bmp
• .gif
• .pcx
• .png
• .tga.

We do not accept PSD (Photoshop), PDF, Word Document, or RAW files.

Yes! We offer the option of uploading images from your email or phone. To do this:

1. Please log in to your account, and click on “My Account”

2. Click “Add photos via Email Settings”

3. Enter or view a PIN to use as the subject line of your email

4. Add the email address you will be sending the pictures from in the “Add another address” text box and click "Update"

1. If you are uploading from the same email address you used to set up your online account, it will already be listed.

2. You can find the email address for your phone by sending a picture message to your normal email account, and then looking at the email address it came from

5. Go to your email application or cell phone and attach the picture you wish to upload

6. In the subject line, enter your PIN

7. Send the picture message to "add@lifepics.com"

8. You will be able to see your images under "My Photos" shortly

To add photos to an existing album:

1. Click the “Add Photos” link located on the upper right side of the web page under the 'Welcome" sign

2. Install the uploader

3. Click on the "click here" text in Step 2

   

4. Choose the album you wish to upload to and click "Update"

5. Select the photos to upload by marking the check boxes of the images. You can also click the "Select All" button to select every image within the folder

6. When all the images you want to upload have been selected click “Send”

To add photos to your online account, please do the following:

1. Click the “Add Photos” link located on the upper right side of the web page under the 'Welcome" sign

2. Install the uploader

1. Internet Explorer: make sure the pop-up blocker is off so you can receive the "Active X" controller

2. Firefox or Safari: make sure you have the most recent version of Java

3. Once the Deluxe Uploader is open, the folders on your computer will be listed in the column to the left. Choose the folder that contains the pictures you want to upload. Hint: click the plus sign to open a folder and find a folder within it

   

4. Select the photos to upload by marking the check boxes of the images. You can also click the "Select All" button to select every image within the folder

5. When all the images you want to upload have been selected click “Send”

To add photos to an existing album:

1. Click the “Add Photos” link located on the upper right side of the web page under the 'Welcome" sign

2. Install the uploader

3. Click on the "click here" text in Step 2

   

4. Type in the name of your new album in the "Name your new album" text box and click "Update"

5. Select the photos to upload by marking the check boxes of the images. You can also click the "Select All" button to select every image within the folder

6. When all the images you want to upload have been selected click “Send”

There are two ways to upload from iPhoto.

If you have an album in iPhoto and are logged in to your online account:

1. After logging in to your account, click the "Add Photos" link located on the upper right hand side of the page

2. Click "Trust" and wait for the uploader applet to load
   
   
3. Once the applet is loaded you will need to navigate to the “Originals” folder under "iPhoto Library"
   
   
4. Click on the year the images were taken and find the album where your photos are stored



5. Use the checkboxes to select the photos you want to upload

6. Click the “Send” button

7. Your images will shortly be uploaded to the "My Photos" page

If you cannot find the Originals folder:

1. Open iPhoto

2. Go to the folder with the images you want to upload

3. Click "File" and choose "Export"

4. Under the "Export" options, we recommend "Kind" be "JPG." The other settings are up to your discretion and needs

5. Click "Export"

6. We find it is easiest to choose to export the images to the desktop

7. Go to your online account and click on "Add Photos"

8. Click on "Desktop" in the left hand column in "Step 3" and your images will appear in the box to the right

9. Use the checkboxes to select which photos you want to upload

10. Click the “Send” button

11. Your images will shortly be uploaded to the "My Photos" page

12. Once the images are uploaded you can delete the duplicates from the desktop

The resolution of your pictures is determined by your camera at the time the picture is taken. The image can only be compressed or made smaller after this time.

If an image has been emailed, chances are good the email application compressed the image prior to sending it. This means the image will not turn out well if printed.

The Fast, or Fastest upload speeds offered on the "Add Photos" page will compress your images slightly to allow for faster upload times. Provided your original image is large enough, "Fast" allows your image to print up to an 8x10 print, "Fastest" allows up to a 4x6 print, and "Regular" allows whatever size the original image will allow.

You can crop your pictures during the checkout process, or in "Edit Tools." For information on the "Edit Tools" please see the FAQ "Can I edit my images using your sevice?"

The three cropping options available through the site during the checkout process are "Auto," "Add white space," and "Manual."

Option 1, Auto crop: This option automatically crops your images. This is our most popular cropping option.

Note: If there are important elements, such as the head of your subject, close to the side being cropped, the elements may be lost.

Option 2, Add white space: This option shrinks the image so that the largest side fits on the paper. The empty spaces that are left by the smaller dimensions are then filled with white ink.

Option 3, Manual: This option allows you to view the crops and adjust them manually. This is the only option where you can preview the cropping before the images are submitted for printing.

The time it takes to complete your order depends on the product and the store location.

Some stores can create prints and gifts on-site, which allows them to offer 1 hour pick up for prints or next day service for gifts.

Other stores do not have the machinery to print in-store. Orders placed at these stores are generally available within 3-5 business days.

Gift orders take longer to process and are usually only available as ship to home items. The processing time varies per gift item and is listed for the individual gift through the orange "Gifts" tab.

For pick up locations in your area please visit the blue "Locations" link located in the upper right hand corner of the site.

We offer three payment types. Which types are available is determined on a store by store basis.

Credit Card: almost all locations accept online payment via major credit card (Visa, MasterCard, Discover, and American Express). Credit card payments are processed through PayPal, though you do not need a PayPal account to pay with your credit card.

Pay In Store: many of our stores accept payment in store, when you are picking up your order. However, there is generally a limit on the maximum amount of the order, such as $20 or $40.

PayPal: most of our stores allow you to pay with your PayPal account.

CDs can be ordered of images that are being ordered for print. At this time, you cannot order just a CD of images in your account. You can only order images on CD that you are also ordering as prints, at the time you order the prints.

The cost of shipping depends on the shipping method you choose and the cost of your order. Some shipping methods, such as certain FedEX options, do have a flat fee.

You will be apprised of the cost of shipping during the checkout process.

When placing an order, enter the coupon in the coupon code box and the shopping cart will automatically total the remaining balance, if any, from the combination of the credit on your account and the coupon.

Please note, if you are combining free prints, dollars off and a coupon on the same order, the free prints are applied first, the coupon value is applied second (coupons consist of either dollars off or a percentage discount), and the dollars off credit is deducted from the sub-total.

1. The images you selected in "My Photos" are dropped into a well in the cart for easy access. Select the images you wish to order in a particular size, finish, and quantity

2. Under "Step 2," choose the size, finish, border option, and quantity you want for the selected images and click “Add to Cart”

1. You can use these steps to order different sizes and quantities of particular prints. Just select the images in groups. For example, if you want 4x6 prints of some images and 5x7 prints of others, choose the ones you want in the 4x6 size first. Make your print option selections and click “Add To Cart.” Then select the images you want in the 5x7 size, make your print option selections and click “Add To Cart”

2. This also works for different quantities for separate images. For example, if you want 4 copies in the 5x7 size for several images, but only 2 copies of others, select the ones you want 4 copies of first and add them to the cart. Then select the ones you want 2 copies of and add those to the cart. If you change your mind about the quantities, you can edit them in steps 5 and 6

3. Repeat steps 1 and 2 for any other sizes or quantities you want

4. Once you have finished selecting the sizes and quantities, your choices are listed in "Step 3." Your images are grouped by print size. For your convenience, a thumbnail preview of each image is displayed with the quantity listed below it in parentheses. You can edit the quantity for the size group as a whole, or choose a specific image and edit the quantity for just that image

5. To edit the quantity of all the images in a group:

1. Click the “edit item” link located above the thumbnail previews

2. This brings up a box that allows you to edit the size, finish, border option, and quantity of prints. Please remember, this method applies your changes to all the images in the size group

6. To edit the quantity of a single image:

1. Under the size for the image you wish to change, click on the thumbnail preview or the quantity of the image. This will bring up a box listing the size for the image you are editing, a preview of the image, the image name, and the quantity you currently have selected

2. From here you can enter a new quantity and select “Update,” which will return you to the advanced cart with the new quantity. You can also click “Cancel” to return to the cart without changing the quantity or click the “Remove Image” link at the bottom of the box to delete the image entirely from that size

7. Once you have the sizes and quantities chosen, click “Checkout Now” located at the top and bottom of the page

Aspect Ratio is the size (width x height) of the image. The aspect ratio tells a lab technician what size(s) the image can be printed without requiring cropping. For example, an image with an aspect ratio of 4x6 can be printed at 4x6, 8x12, 12x18, etc without any cropping, because 8x12 and 12x18 are the same ratio as 4x6.

Many digital point and shoot cameras now capture images in a 4.5x6 ratio. This means that most digital images taken with a point and shoot camera will need to be cropped slightly.

For more information on cropping and cropping options available on the site, please read the question, "How do I crop the pictures in my order?"

The albums are fully editable. To rename or delete an album:

1. Go to "My Photos"

2. Right click on the album you wish to rename or delete

3. Chose "Rename Folder" or "Delete Folder"

To create a new album:

1. Click on the “My Photos” link, located on the right hand side of the screen under the "Welcome" sign

2. Click on "Folder Options" located directly above the list of existing albums

3. Choose “Create New Folder”

4. Enter the name of your new album in the "Album Title" text box

5. Click "Create New Album"

6. Your album is now located in the album list

To move or copy your pictures from one album to another, you will need to have already created the album you want to move the pictures to. For directions on how to create a new album, please see FAQ "How do I create a New Album?"

1. Click “My Photos” located on the right hand side of the screen under the "Welcome" sign

2. Open the album where the photos are currently located

3. Select the images you would like to move

4. Click on "Image Options" located above the previews of the images

5. Chose "Copy/Move" from the list of options

6. You will be presented with a list of albums currently in your account. Select the album you want the images moved to

7. Click either the "Copy or "Move" button.

• Copy: places a new version of the image in the album
• Move: places the original image in the new album

8. The images are now located in the new album

You can check the status of your order at any time by clicking the "My Account" link located on the right hand side of the screen under the "Welcome" sign. Choose "Order Status/History" and click "Details" for the order you wish to check on.

FedEx, DHL, or USPS: One of our Live Help technicians can look up the tracking number for your order. Depending on the order, the technicians may not have direct access to the tracking number. However, if you give the technician your order number and the store you ordered from, they can look it up and get back to you.

Ground Shipping: Unfortunately, we cannot track orders that are mailed via ground shipping. If it has been more than the 7-10 business days since you received the "Order Shipped" email, please contact our Live Help technicians, so we can check on your order and reship if necessary.

Before your order can be shipped, it must be created. Every item we offer is customized with your unique photo. While we have all the raw materials on hand, we must get your photo on the product of your choice. The time it takes to produce your item is called "processing time."

In-store print orders can be completed in as little as an hour. Processing time for in-store orders depends on how long it takes to get your images down to the store (larger or more numberous photos means this process can take longer) and how many orders the store receives that day. For estimates on when your order can be picked up, please locate your local store's number on our "Locations" page.

Shipped print orders generally take 1-3 days to process. In addition to processing time, you must account for the shipping method you chose during the checkout process.

Gift orders depend on the processing time for the gift ordered. The processing time for each gift is located under the orange "Gifts" tab, on the page for your particular gift. That time plus the shipping time is how long it takes for your gift to arrive at your home.

If you have clicked "Don't Trust":

If you clicked "Don't Trust," your Mac will not allow you to add pictures to your online account. To fix this, please do the following:

1. Go into your hard drive and go to “Applications” and then into “Utilities”

2. Once in your computer’s utilities folder, click on “Keychain Access”. In this window you should see a list of web addresses come up



3. Find the web address for your online account site. For example it may say "www.lifepics.com" along with the e-mail you use to log in with next to it in parenthesis

4. Delete the entry by right clicking on it and selecting delete or hitting the Control key in conjunction with the mouse click and choose delete that way

5. Once this is deleted you should be able to go back to the upload page and the site should ask you to "Trust" or "Don't Trust" again

6. Click "Trust"

7. Follow the directions in the FAQ "How do I upload from iPhoto?"

We have been informed by Apple that this will not affect security for any other site but the one you choose "Trust" for and will not compromise the security of your computer when online.

If the information bar does not come up:

Please make sure the pop-up blocker is off so you can receive the directions for installing the "Active X" controller. To check if the pop-up blocker is on please do the following:

1. Go to the "Tools" menu for the Internet Explorer browser window

2. Choose "Pop-up blocker"

3. Click on "Turn Off Pop-up Blocker"
   *If there is no "Off" option it is already off

You may also need to check any Google or Yahoo add-on tool bars you have installed. The pop-up blockers for these tool bars generally appear as an icon on the tool bar that has a red circle with a diagonal slash through it. These pop up blockers can be changed by clicking on the icon.

If the Deluxe uploader does not install, but you were able to click on the information bar:

This is usually caused by the firewall settings on your computer and internet connection. You will need to work with your administrator to adjust these settings to allow you to load the Deluxe uploader. If you are on a work computer, you will need to speak with your IT department.